Service Performance Management (SPM) is a way of performance management in service organizations / office areas . SPM provides the backbone structure for the organization, in order  to enable performance focused management on all levels of the organization.

The setup of the SPM structure enables systematic involvement of all employees, and by this, it helps to react fast on deviations (Business metrics / KPI-s target vs. actual), to reduce recurring issues, and to simplify information flow and decision making.

SPM helps to improve and sustain the performance of the organization in Productivity, Quality, Cost, and in Employee aspects.


Content:
Background
Definition & Goal
Service Performance Management structure 
Modern vs. Classic management 
“Hardware” & “Software”
Leadership responsibilities 
Benefits 
Implementation steps

This training material contains 27 editable slides in powerpoint format. You may modify and adapt it to your own needs. 
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