Lean is about eliminating / reducing waste with the involvement of the employees, and by this  to increase value and customer satisfaction. 
 
Learn to identify and prevent the wastes in service / office environment, and get more competitive through leaner, waste free processes, better flow, less quality issues, and achieve higher employee satisfaction.
 
Content: 
Background 
Definition
Value added activity 
Non value added activity
7 types of waste
     - Transport: definition, results, reasons, prevention
     - Inventory: definition, results, reasons, prevention
     - Motion: definition, results, reasons, prevention
     - Waiting: definition, results, reasons, prevention
     - Overprocessing: definition, results, reasons, prevention
     - Overproduction: definition, results, reasons, prevention
     - Defects: definition, results, reasons, prevention
Benefits 
Implementation
 
The training material (26 slides, editable powerpoint format) includes a waste assessment template(editable excel format) too. You may modify and adapt the materials to your own needs.
 
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